Privacy Policy
1. Introduction
Makeni Bent Digital Consulting LLC (“MBDC,” “we,” “us,” “our”) describes in this Privacy Policy how we collect, use, share, and protect personal information when you visit makenibent.com (the “Site”), contact us, or engage our services. This Policy does not apply to third-party websites or services that we do not control.
This Policy is intended to satisfy notice requirements under laws including the CCPA/CPRA and GDPR where applicable. It does not constitute legal advice.
2. What We Collect
We may collect the following categories of information:
- Identifiers (e.g., name, email address, phone number, company, job title).
- Commercial information (e.g., services requested, project details, engagement history).
- Internet or other electronic network activity (e.g., IP address, device/browser information, pages viewed, referring/exit pages, timestamps).
- Geolocation data (approximate location derived from IP address).
- Professional or employment-related information you provide in inquiries.
- Sensitive personal information (only if you choose to provide it and solely for limited purposes permitted by law; we do not use it to infer characteristics).
3. Sources of Personal Information
- Directly from you when you fill out forms, book consultations, email us, or otherwise contact us.
- Automatically through cookies and similar technologies when you use the Site.
- Third parties such as analytics providers, referral partners, or publicly available sources.
4. How We Use Personal Information
- To operate, maintain, and improve the Site.
- To respond to inquiries, provide proposals, and deliver professional services.
- To send administrative communications and, with your consent where required, marketing communications you can opt out of at any time.
- To ensure security, prevent fraud, debug, and perform analytics.
- To comply with legal obligations and enforce our agreements.
5. Legal Bases (GDPR/UK GDPR)
Where GDPR/UK GDPR applies, our processing may rely on:
- Consent (e.g., for certain cookies or marketing communications).
- Contract (to take steps at your request prior to entering into a contract or to perform a contract with you).
- Legitimate interests (e.g., to improve the Site, maintain security, and promote our services) balanced against your rights and freedoms.
- Legal obligations (e.g., to maintain records or comply with law enforcement requests).
8. Security
We implement reasonable and appropriate safeguards to protect personal information, considering the nature of the information and the risks involved. No method of transmission or storage is 100% secure.
9. Data Retention
We retain personal information for as long as necessary to fulfill the purposes described in this Policy, to comply with our legal obligations, resolve disputes, and enforce agreements. We apply retention criteria based on the type of data, the purpose, and legal requirements.
10. International Transfers
If we transfer personal data outside of your country (e.g., from the EEA/UK to the United States), we rely on appropriate safeguards such as the European Commission’s Standard Contractual Clauses and supplementary measures as needed.
11. HIPAA & PHI
We do not require PHI to browse the Site. If a client engagement involves PHI, we will execute a BAA and handle PHI in accordance with HIPAA, the HITECH Act, and applicable state privacy laws. Do not send PHI via public forms or email unless specifically instructed and a BAA is in place.
12. Your California Privacy Rights (CCPA/CPRA)
California residents have the following rights, subject to exceptions:
- Right to know/access the categories and specific pieces of personal information collected.
- Right to delete personal information, with certain exceptions.
- Right to correct inaccurate personal information.
- Right to opt out of selling or sharing personal information for cross-context behavioral advertising.
- Right to limit use and disclosure of sensitive personal information.
- Right to non-discrimination for exercising your rights.
Do Not Sell/Share My Personal Information: We do not knowingly sell or share personal information. If you wish to exercise your rights, email privacy@makenibent.com with “California Privacy Request” in the subject line, or use our consent banner controls where available.
Notice of Collection: See What We Collect, Sources, How We Use, and How We Share for required disclosures including categories, purposes, and retention criteria.
13. Your EEA/UK Privacy Rights (GDPR)
Subject to conditions and limitations, you may have the right to request: access; rectification; erasure; restriction; portability; and to object to processing based on our legitimate interests. Where processing is based on consent, you may withdraw it at any time.
Data Controller: Makeni Bent Digital Consulting LLC, New York, NY, USA. Contact: privacy@makenibent.com.
Complaints: You may lodge a complaint with your local supervisory authority. We welcome the opportunity to resolve concerns directly.
14. Children’s Privacy
The Site is not directed to children under 13 (or 16 where applicable), and we do not knowingly collect personal information from children.
15. Changes to this Policy
We may update this Policy from time to time. If changes are material, we will provide reasonable notice (e.g., by posting an updated notice on the Site). Your continued use of the Site after the effective date constitutes acceptance of the updated Policy.
16. Contact
Questions or requests? Email privacy@makenibent.com. For accessibility-related feedback, email accessibility@makenibent.com.
